Customer's Challenges
Navigating Global Accounts Payable Complexity:
A prominent global car manufacturer faced profound operational challenges managing over 400,000 suppliers worldwide. This involved navigating diverse government taxation and compliance rules, complicating efforts to establish unified governance across regions. Key pain points included:
- Low accuracy from varied invoice templates.
- Cumbersome manual processing and limited visibility.
- Missed service levels.
- Financial leakage from delayed payments and unexploited contract terms.
- Human errors in complex, multi-level approval hierarchies.
Solution Implemented
Intelligent Automation: A Scalable, Unified Platform
The manufacturer deployed an AI-powered, low-code Business Process Management (BPM) engine. This unified accounts payable solution was engineered for high volume and concurrency. It delivered AI-driven data extraction with robust classification from all invoice types (scanned, EDI, e-invoices). Features included:
- Straight-through processing.
- Automated 3-way matching.
- Document stitching.
- Context-driven workflows.
- Vendor collaboration.
All capabilities were integrated with existing ERPs for comprehensive data analysis and reporting. The platform supports 1,400 concurrent users, processes up to 35,000 invoices daily, and maintains rapid response times, managing a growing volume exceeding 10 million invoices.
Benefits Achieved
The system yielded immediate and substantial benefits:
- 35% Cost Reduction by optimizing resources.
- 45% Productivity Gain and 60% Efficiency Improvement through automation.
- A unified process flow, managed globally yet addressing local variations, now operates 24/7.
- Timely supplier payments strengthened relationships and enabled financial gains.
- Enhanced transparency provided complete invoice lifecycle visibility, from liability to payment, drastically reducing lost invoices and driving significant savings on scanning, personnel, and data storage.
This digital transformation reshaped the manufacturer’s financial workflows. By addressing complex, high-volume challenges with intelligent automation, the organization secured significant financial savings and established a robust, transparent, and scalable operational framework. This case study demonstrates how targeted digital initiatives drive profound business impact.
