Customer's Challenges
A major European bank struggled with the complexities of numerous disconnected legacy systems. This fractured environment hindered their ability to provide agile and efficient services, creating operational bottlenecks and limiting a unified customer experience. The core challenge was to establish an integrated environment that could streamline processes and significantly improve overall operational efficiency.
Solution Implemented
Captiv delivered a comprehensive solution centered on a low-code, BPM platform. This platform not only modernized the bank’s legacy systems through dynamic web application generation but, crucially, established a powerful orchestration layer. This layer effectively connected 22 distinct systems, demonstrating Captiv’s deep expertise in complex system integration. The solution also included the platform’s capacity for on-demand API generation, a key component for fostering continuous innovation.
- Contract Management: Automation of contract creation and management, including tracking monthly payments and handling cost escalations.
- Ticketing & Issue Resolution: A system for tenants and administrators to raise and track maintenance requests.
- Booking Management: A tool to schedule and allocate commercial spaces.
- Contract Expiration Tracker: Automated reminders for lease renewals and expirations.
- Payment Tracker: A centralized system to monitor monthly payments.
- Role Management: Customizable user roles with defined access levels.
- Dashboard: A tool for viewing key building metrics like occupancy and revenue.
Benefits Achieved
The implementation of Captiv’s solution yielded significant, measurable benefits:
- Transformed omni-channel customer journeys.
- Ability to handle highly complex process requirements.
- On-demand API generation capabilities.
- Straight-through processing for accelerated operations.
- Flexible deployment via CI/CD pipelines.
- Scalability with multi-tenancy support.
- High system resilience and availability.
These outcomes underscore Captiv’s proficiency in delivering impactful, integrated solutions that drive operational excellence.
By providing a powerful orchestration layer and modernizing legacy systems, Captiv enabled this European bank to overcome significant integration challenges, streamline operations, and fundamentally transform customer journeys. This case study demonstrates how strategic system integration can revolutionize a financial institution.
