Customer's Challenges
Puducherry faced immense pressure on its urban infrastructure. Key challenges included:
- Traffic management hampered by unique Indian road conditions, poor lane discipline, and diverse vehicle mix, leading to increased congestion and longer commute times.
- Lack of an integrated system stalled city service coordination, causing governance inefficiencies, slow emergency response, and difficulty delivering citizen-centric services.
- A centralized platform for monitoring and data-driven decisions became essential.
Solution Implemented
Captiv implemented smart city solutions in Puducherry. The Advanced Traffic Control System (ATCS) optimized real-time traffic flow, adapting to local conditions. ATCS:
- Integrated vehicle priority systems.
- Included emergency response pre-emption.
- Incorporated smart public transport for efficient movement.
Concurrently, Captiv introduced the Enterprise Management System (EMS), a centralized platform unifying city services and departments. EMS provided tools for:
- Real-time monitoring and analytics.
- Citizen engagement.
- Efficient governance.
- Effective incident management.
These scalable, secure systems support future expansions and data protection.
- Contract Management: Automation of contract creation and management, including tracking monthly payments and handling cost escalations.
- Ticketing & Issue Resolution: A system for tenants and administrators to raise and track maintenance requests.
- Booking Management: A tool to schedule and allocate commercial spaces.
- Contract Expiration Tracker: Automated reminders for lease renewals and expirations.
- Payment Tracker: A centralized system to monitor monthly payments.
- Role Management: Customizable user roles with defined access levels.
- Dashboard: A tool for viewing key building metrics like occupancy and revenue.
Benefits Achieved
Captiv’s smart city solutions delivered significant improvements across Puducherry:
- ATCS optimized traffic flow, minimizing delays and enhancing mobility.
- EMS empowered city authorities with a real-time, data-driven governance framework.
- Increased efficiency, transparency, and accountability resulted.
- Citizens gained improved access to municipal services and a more responsive administration.
- Better coordination among departments enabled quicker emergency responses and improved essential services management.
This smart city transformation reshaped Puducherry’s urban management. By confronting complex challenges with intelligent, integrated systems, the city achieved measurable improvements in traffic, governance, and citizen services. This demonstrates how focused digital initiatives drive profound urban impact.
