Customer's Challenges
The telecom provider in Zambia faced significant challenges due to disconnected systems, which led to low customer service efficiency, poor operational efficiency with a lack of a 360-degree view of data, low productivity due to manual operations, and errors and rework caused by disconnected processes.
Solution Implemented
Captiv provided an orchestration layer to create a unified platform that connected all the disconnected systems. This included modernizing legacy systems and using APIs and microservices to automate mundane tasks and generate mobile and web applications, as well as customer experience portals.
- Contract Management: Automation of contract creation and management, including tracking monthly payments and handling cost escalations.
- Ticketing & Issue Resolution: A system for tenants and administrators to raise and track maintenance requests.
- Booking Management: A tool to schedule and allocate commercial spaces.
- Contract Expiration Tracker: Automated reminders for lease renewals and expirations.
- Payment Tracker: A centralized system to monitor monthly payments.
- Role Management: Customizable user roles with defined access levels.
- Dashboard: A tool for viewing key building metrics like occupancy and revenue.
Benefits Achieved
The implementation of Captiv’s solution delivered significant benefits, including a substantial increase in operational efficiency, a notable improvement in productivity, and a significant boost in customer loyalty. The transformation also enabled the telecom provider to move towards a paperless office environment.
By addressing the challenges of disconnected systems and manual processes, Captiv empowered ZAMtel to achieve enhanced operational efficiency, productivity, and customer loyalty through a unified digital platform. Contact us to discover how Captiv can transform your telecom operations.
- Reduced Manual Effort: Automation of tasks like invoicing and contract management significantly decreased the time spent on repetitive administrative work.
- Enhanced Accuracy: The system minimized human errors in tracking leases, payments, and bookings, leading to more accurate data and reporting.
- Improved Tenant Experience: Timely responses to maintenance requests and better space management contributed to increased tenant satisfaction.
- Real-time Insights: Dashboards and reports provided valuable data on occupancy, revenue, and operational efficiency, enabling better-informed decision-making.
This case study directly reflects Captiv’s expertise in providing BMS solutions that:
Streamline and automate building operations.
Improve communication and collaboration between administrators and tenants.
Offer data-driven insights for better management.
The iPROOF platform, with its low-code capabilities and focus on process automation, is well-suited to deliver such customized BMS solutions for clients like Rattas.
Ready to transform your property management?
Contact Captiv today to schedule a consultation and discover how our BMS solution can optimize your operations and elevate your tenant experience.